How we helped improve the travel experience of over 50 million passengers a year with Sitefinity
Industry:
- Airports,
Activities:
- Sitefinity Audit,
- Sitefinity Go Live Assistance,
- Sitefinity Development,
- Sitefinity Consulting,
Challenge
Our client, a leading airport, was operating multiple websites on an outdated on-premises infrastructure. This setup posed several challenges, including limited scalability, slower performance, and difficulty in maintaining and updating the websites efficiently.
Solution
Sitefinity cloud migration
By migrating to Sitefinity Cloud, we seamlessly addressed many infrastructural challenges out of the box, providing a more reliable and scalable environment for the airport’s digital presence.
Websites unification
The airport previously managed multiple websites hosted on different servers, leading to unnecessary complexity and occasional synchronization issues. By leveraging the Sitefinity Multisite feature, we unified these websites, streamlining the workflow for content editors and eliminating hard-to-troubleshoot errors.
External integrations
We integrated several key services into the airport's website, enhancing its functionality and user experience:
PR System Integration: Enabled the airport to easily broadcast messages, ensuring effective communication.
Flight Search Integration: Incorporated a new flight search service, simplifying the traveler’s journey.
Chat Solution Integration: Added an external chat solution for real-time customer support.
CRM Integration: Aligned requests, complaints, and feedback with the airport’s internal procedures, ensuring smooth handling of passenger interactions.
Passenger Experience Revamp: Enhanced the digital representation of shops, restaurants, and relaxation areas, improving the overall passenger experience.
Personalized Traveler Experiences: Laid the foundation for personalized guidance by traveler type and terminal, directing passengers to the right locations efficiently.
Exceeding Expectations In addition to the planned enhancements, we went above and beyond by reverse-engineering some of the airport’s existing functionalities. This allowed us to offer valuable insights and guide the client in optimizing their existing processes.
By migrating to Sitefinity Cloud, we seamlessly addressed many infrastructural challenges out of the box, providing a more reliable and scalable environment for the airport’s digital presence.
Websites unification
The airport previously managed multiple websites hosted on different servers, leading to unnecessary complexity and occasional synchronization issues. By leveraging the Sitefinity Multisite feature, we unified these websites, streamlining the workflow for content editors and eliminating hard-to-troubleshoot errors.
External integrations
We integrated several key services into the airport's website, enhancing its functionality and user experience:
Exceeding Expectations In addition to the planned enhancements, we went above and beyond by reverse-engineering some of the airport’s existing functionalities. This allowed us to offer valuable insights and guide the client in optimizing their existing processes.