Helping a Major Bank in Australia and New Zealand Streamline Online Services with Sitefinity

Improving Customer Self-Service and Accessibility for a Regulated Banking Portal

Poor Customer Self-Service Experience

The bank needed to improve the customer journey so that end clients could independently handle specific banking services online — the existing portal did not provide a sufficiently reliable or user-friendly digital experience.

Regulatory Accessibility Requirements

By regulation, the portal was required to be fully accessible to users with disabilities, yet the existing solution had gaps in screen reader support, radio button usage, and general UI accessibility compliance.

Lack of Input Validation and API Integration Gaps

The portal suffered from insufficient input validation, allowing users to enter incorrect data, and had unresolved API integration issues that affected the accuracy and reliability of data exchange between the front end and backend systems.

Accessible, Validated, and API-Integrated Sitefinity Banking Portal

Accessibility Enhancements for Disability Compliance

Eveliko researched and implemented accessibility improvements across the portal — including screen reader enhancements, improved radio button usage, and full UI compliance with accessibility guidelines, meeting regulatory requirements.

Payment Confirmation Screens and Input Validation

New payment confirmation screens were designed and developed to handle large volumes of data clearly, while robust input validation mechanisms were implemented to prevent incorrect data entry and improve data accuracy.

Account Type Optimisation

The portal was optimised to handle the specific features and requirements of various account types, including targeted UI adjustments, API changes, and aligned data presentation for each account category.

API Integration and Data Security

API endpoints, error handling, and data retrieval processes were refined to ensure smooth communication between the user interface and backend systems, alongside cross-browser and cross-device testing and security measures to protect user data.

Collaborative Delivery and Documentation

Regular bi-weekly stand-up meetings ensured team alignment and efficient issue resolution throughout the project, while comprehensive Wiki documentation — covering API specifications, coding standards, and accessibility guidelines — kept all knowledge readily accessible.

Helping a Major Bank in Australia and New Zealand Streamline Online Banking Services with Sitefinity