How we helped a government send and receive documents across the globe ingegrating DHL and Sitefinity?

Industry:

  • Government

Challenge

Our client, a national government, sought to revolutionize its citizen service platform. The primary challenge was enabling citizens to submit, process, and receive documents seamlessly across borders. This required integrating logistics with DHL to manage complex workflows, as well as secure payment processing with CyberSource for user convenience.

The solution needed to ensure scalability, data security, and a user-friendly experience for citizens worldwide.

Solution

Complex Workflow Integration with DHL


We developed a Sitefinity-based solution that integrates with DHL's logistics API. This system allows:

  • Citizens to submit documents online for review.
  • Automatic scheduling of DHL pickups from the citizen’s location with inbound and outbound labels.
  • Real-time tracking of documents as they are transported to embassies or government service centers worldwide.
  • Final attestation and delivery back to the citizen—all managed via a single DHL request.
This streamlined process eliminates manual intervention, significantly reducing processing times and enhancing the citizen experience.


Secure Payment Processing with CyberSource and Sitefinity


To simplify payments, CyberSource Sitefinity integration was utilized, enabling:

  • Secure online transactions for document services.
  • Real-time payment validation, ensuring smooth workflows.
  • Compliance with global payment security standards.

The result? Citizen documents can now be seamlessly sent to embassies in other countries, returned for final attestation at a government service center, and then sent back to the sender. This entire process is handled through a single checkout experience and is fully trackable from start to finish.


This project showcases the power of Sitefinity in delivering tailored, high-impact solutions for government services.